Download 101 Ways to Really Satisfy Your Customers: How to Keep Your by Andrew Griffiths PDF

By Andrew Griffiths

This publication has a few wonderful principles. but it may still point out that the ebook is designed for companies who hire employees. As a one individual company there have been many principles that i could not use - corresponding to telling your employees the way to strategy clients, getting suggestions from employees, staring at your employees whereas they're facing consumers etc
I came upon myself skipping over pages to get to the following concept that was once appropriate to my state of affairs.
If you do not hire employees you will be a bit disenchanted during this publication because it has many information you cannot use. for those who do hire employees - you will likely love this ebook as it is easy to use all of them.

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If you have any doubts, ask your customers. If you are still unsure, play it safe with quiet background music that won’t offend or irritate anyone. 25 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS 15 Cleanliness is essential There is nothing worse than going into a business that is dirty. Of course, it is hard to keep some businesses spotless, but there is a difference between being filthy and being messy in the course of doing your work. While it would be nice to walk into an engineering factory where the floor and machines are spotless, this may not be practical.

Meet this expectation and you are well on the way to really satisfying your customers and increasing the chances of them coming back. 26 YOUR WORKING ENVIRONMENT 16 Appearances deteriorate over time Over time, the appearance of any business premises can deteriorate, often without the owners or managers being aware of it. Whenever you go to the same place day after day, changes occur but they are less obvious than if they occurred overnight. It’s like looking at a photograph of yourself now and comparing it to one taken ten years ago.

I recommend that you use your business to fly your own flag. If you have won any awards, put the certificates in a prominent place in your business, where all your customers can see them. This will reassure them and reduce any perceived risks associated with dealing with your business. If your business supports local charities, display the certificates of appreciation. Likewise, if any of your staff receive an acknowledgment for outstanding service (such as employee of the month), put these notices in a prominent position.

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